We don’t accept change-of-mind returns. Faulty, damaged or incorrect items are always replaced or refunded, as the Australian Consumer Law requires.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Change of mind

We don’t offer refunds or exchanges if you change your mind or choose the wrong product. Skincare can’t be resold once it has left the clinic, for hygiene and product-safety reasons. If you’re unsure which product suits your skin, please contact us before ordering and our team will help.

This doesn’t affect your rights if a product is faulty, damaged, not as described or not fit for its purpose.

Faulty, damaged or incorrect items

Contact us within 7 days of receiving your order with your order number and a photo of the issue. We’ll arrange a replacement or full refund, including shipping, and send you a prepaid return label if we need the item back.

Skin reactions

If a product causes irritation or a reaction, stop using it and seek advice from your GP or pharmacist if symptoms persist. Please also contact us. Our team can discuss the product with you and, at our discretion, offer an exchange for a more suitable product. We recommend patch testing any new skincare product before full use.

How to return an item

1. Email info@evolvesurgery.com.au or call 03 9075 0005 with your order number and reason for return.
2. We’ll confirm whether the return is approved and send return instructions.
3. Post the item to Evolve Plastic Surgery & Skin Clinic, 26 Manningham Road, Bulleen VIC 3105, or drop it in to the clinic in person. We recommend a tracked service.

Refunds

Once we receive and check your return, we’ll email you and refund your original payment method within 5 business days. Your bank may take a further 3–5 business days to show it.