Privacy Policy
Evolve Plastic Surgery & Skin Clinic is committed to protecting the privacy of your personal information in accordance with the Privacy Act 1988 (Cth), the Health Records Act 2001 (Vic), and the Australian Privacy Principles.
Information We Collect
We may collect personal information including your name, contact details, date of birth, health information, medical history, and Medicare details. We collect this information to provide you with quality medical care and manage your treatment.
How We Use Your Information
Your personal information is used to provide medical treatment and care, manage appointments and billing, communicate with other treating practitioners with your consent, and comply with legal and regulatory obligations.
Clinical Photography
Clinical photographs may be taken as part of your medical record. These are stored securely and are only used for clinical purposes unless you provide separate written consent for other uses.
Disclosure of Information
We will not disclose your personal information to third parties without your consent, except where required by law or to protect your health and safety. We may share information with other healthcare providers involved in your care, health fund providers for billing purposes, and regulatory bodies where required.
Online Shop Orders
When you buy from our online shop, we collect your name, email address, phone number, billing and delivery address, and the details of your order. We use this information to process your payment, prepare and deliver your order or arrange Click & Collect, and contact you about your order.
- Card, Google Pay, Link and Klarna payments are processed securely by Stripe. We never see or store your full card details.
- If you choose to pay with Klarna, Klarna will receive your details to assess and manage your instalment plan under its own privacy policy.
- Delivery details are shared with Australia Post so your order can be delivered.
- We keep order records for as long as required for tax and accounting purposes.
- We only send marketing emails if you tick the opt-in box at checkout, and you can unsubscribe at any time.
Shop order information is kept separate from your medical records and is not used for clinical purposes.
Website Analytics and Cookies
Our website uses cookies to run the shopping cart and checkout. We also use Google Analytics and Google Ads to understand how visitors use our website and to measure our advertising. These services collect information such as the pages you visit, your device type and approximate location, but do not identify you by name. You can block or delete cookies in your browser settings.
Overseas Disclosure
Some of our service providers, including Stripe, Klarna and Google, may store or process information outside Australia. We take reasonable steps to ensure they handle your information in line with the Australian Privacy Principles.
Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Electronic records are stored on secure, password-protected systems.
Access and Correction
You have the right to request access to your personal information and to request corrections. Please contact our practice manager to make such a request.
Contact
If you have any questions about this privacy policy or your personal information, please contact us:
Evolve Plastic Surgery & Skin Clinic
Phone: 03 9075 0005
Email: info@evolvesurgery.com.au
Last updated: July 2026